Legal document
Privacy Policy
This Privacy Policy explains how Grimoire Bestiary collects, uses, stores, shares, and protects personal information when customers visit the website, purchase digital products, request support, or interact with checkout and payment services.
Privacy at a glance
- We collect only the information needed to operate the store, deliver digital products, support customers, and comply with business obligations.
- Payment details are processed by secure third-party payment providers. Grimoire Bestiary does not store complete card numbers on its own servers.
- For privacy questions or data requests, contact info@grimoirebestiary.shop.
This page is provided for clear customer information about Grimoire Bestiary digital products. It is not legal advice. If you need a legal determination about your rights or obligations, consult a qualified professional in your jurisdiction.
Scope of this policy
This Privacy Policy applies to the Grimoire Bestiary website, checkout pages, contact forms, digital product delivery, customer support communications, and related store operations. It does not control the privacy practices of independent third-party websites or payment providers that may be linked from the site.
Information customers provide
We collect information customers provide directly, including name, email address, billing country or region, order details, support messages, contact form submissions, refund requests, and any other information voluntarily included in communications with Grimoire Bestiary
Information collected automatically
When visitors use the website, we may receive technical information such as IP address, browser type, device type, approximate location, pages viewed, referring URL, checkout events, cookie identifiers, and basic analytics data. This information helps operate the website, detect errors, improve performance, understand customer behavior, and protect the store from abuse.
How personal information is used
We use personal information to process orders, deliver digital product access, send receipts and order updates, provide customer support, respond to legal or operational requests, prevent fraud, maintain website security, measure store performance, improve the customer experience, and comply with tax, accounting, payment, and legal obligations.
Legal bases and legitimate business purposes
Where applicable law requires a legal basis for processing, Grimoire Bestiary relies on contract performance for orders and delivery, legitimate interests for store security and customer support, consent where required for marketing or optional communications, and legal obligations for tax, accounting, payment, dispute, and compliance records.
Payment processing
Payment information is handled by secure third-party payment providers. Grimoire Bestiary may receive transaction status, payment method type, billing details, order total, fraud review status, and provider reference IDs, but it does not store complete card numbers or full payment credentials on its own servers. Payment providers process data according to their own privacy and security policies.
Digital delivery and order records
Because Grimoire Bestiary sells digital products, we retain order and delivery records to confirm access, resolve download issues, provide receipts, verify purchases, support refund reviews, and respond to payment disputes. These records may include product names, order value, purchase date, payment status, customer email, and delivery status.
Cookies and similar technologies
The website may use cookies, pixels, local storage, analytics tools, advertising tools, checkout cookies, and security cookies. These technologies can help keep carts active, remember preferences, understand traffic sources, measure campaign performance, reduce fraud, and improve the website. Browser settings may allow customers to block or delete cookies, but some checkout or cart functions may not work correctly without them.
Email communications
Transactional emails, such as receipts, download instructions, support replies, and order updates, are sent because they are necessary to complete or support a purchase. Promotional or marketing emails are sent only where permitted by applicable law or customer consent. Customers can unsubscribe from marketing emails without affecting essential order communications.
Service providers and disclosures
We may share information with service providers that help operate the store, including hosting providers, payment processors, checkout providers, analytics tools, email delivery platforms, fraud prevention services, customer support tools, accounting tools, and automation providers. These providers are expected to use information only for the services they provide to Grimoire Bestiary or as otherwise allowed by law.
International processing
Customers may access Grimoire Bestiary from different countries. Personal information may be processed or stored in locations where Grimoire Bestiary, its website infrastructure, or its service providers operate. Data protection laws may differ by location, but we take reasonable steps to protect personal information consistently with this policy.
Data retention
We retain personal information for as long as reasonably necessary to operate the store, provide digital access, support customers, maintain business records, comply with legal, tax, payment, accounting, and security obligations, resolve disputes, and enforce store policies. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely retain it according to applicable requirements.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, payment system, email system, or storage method is completely risk-free. Customers should use a secure email account, avoid sharing order links publicly, and contact support promptly if they suspect unauthorized access to an order or download.
Customer rights and choices
Depending on location, customers may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent for certain personal information. To submit a request, email info@grimoirebestiary.shop and include enough information to verify the order or account involved. Some records may need to be retained for legal, payment, tax, security, or dispute reasons.
Children’s privacy
Grimoire Bestiary products and checkout services are intended for adults or customers who can lawfully make purchases in their jurisdiction. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information, they should contact info@grimoirebestiary.shop.
Changes to this policy
We may update this Privacy Policy when the website, products, payment services, legal requirements, or business practices change. The effective date indicates when the policy was last updated. Continued use of the website after an update means the current version applies.
Contact
Privacy questions, data requests, or concerns about personal information should be sent to info@grimoirebestiary.shop. Include the order email or order number when the request relates to a purchase so support can locate the correct record.