Legal document
Refund Policy
This Refund Policy explains how Grimoire Bestiary reviews refund requests for digital products, including monster cards, guides, audio materials, worksheets, bundles, bonuses, and lifetime update offers.
Refund process
- Refund requests should be sent to info@grimoirebestiary.shop with the order email or order number.
- Digital access, duplicate purchases, technical access issues, and applicable consumer rights are reviewed case by case.
- Approved refunds are returned through the original payment method when possible.
This page is provided for clear customer information about Grimoire Bestiary digital products. It is not legal advice. If you need a legal determination about your rights or obligations, consult a qualified professional in your jurisdiction.
Overview
Grimoire Bestiary sells digital products that can usually be accessed immediately after purchase. Because digital products cannot be physically returned, refund requests are reviewed under this policy, the product description, the customer’s access history, support records, and applicable consumer protection laws.
Digital product nature
Monster Cards, guides, audio lessons, worksheets, bonuses, and related resources are delivered electronically. Once digital files or access links are delivered, customers may be able to view, download, copy, or store the materials immediately. This affects how refund requests are evaluated.
30-day review window
Refund requests should be submitted within 30 days of purchase unless applicable law provides a longer mandatory period. Submitting a request within the review window does not guarantee approval, but it allows support to evaluate the issue promptly and fairly.
Eligible situations
A refund may be considered when a duplicate purchase was made by mistake, a technical delivery issue cannot be resolved after reasonable support, the wrong product was delivered, a material product description error occurred, or applicable consumer law requires a refund.
Situations generally not eligible
Refunds are generally not provided when a customer has accessed or downloaded the digital product and simply changed their mind, did not read the product description, expected a physical shipment, lacks compatible tools or software, no longer wants the product, or used the materials but is unhappy with personal creative results. Applyble consumer rights remain unaffected.
Support before refund review
If the issue is access, download, email delivery, payment confirmation, or file availability, customers should contact support first. Many delivery issues can be resolved by checking spam folders, confirming the order email, reissuing links, or verifying the payment record.
How to request a refund
Email info@grimoirebestiary.shop with the order number, purchase email, product name, date of purchase, payment method if relevant, and a clear explanation of the issue. Requests with complete information can be reviewed faster.
Review process
Grimoire Bestiary may review order records, delivery logs, access history, download status, support messages, payment provider records, and any relevant product description before making a decision. We may ask for additional information when needed to verify the request.
Approved refunds
If a refund is approved, it is normally issued to the original payment method. Processing time depends on the payment provider, card issuer, bank, wallet provider, or checkout system. Grimoire Bestiary cannot control external payment processing timelines after a refund is submitted.
Duplicate purchases
If the same customer accidentally purchases the same digital product more than once, contact support with both order details. Duplicate purchase cases are usually the fastest to verify and may be refunded or resolved by adjusting access where appropriate.
Order bumps, bundles, and add-ons
Order bumps, bonuses, bundles, discounted add-ons, and lifetime update products are reviewed according to the same digital product principles. If a bundled order is partially refunded, access to the refunded item or related bundle component may be removed or adjusted.
Chargebacks and payment disputes
Customers should contact info@grimoirebestiary.shop before opening a payment dispute so support has a chance to resolve the issue. Grimoire Bestiary keeps order, delivery, access, and support records to respond to chargebacks, fraud reviews, and payment provider investigations.
Consumer rights
Nothing in this Refund Policy limits non-waivable rights provided by applicable consumer protection laws. If local law gives a customer rights beyond this policy, those rights remain available.
Contact
Refund questions and requests should be sent to info@grimoirebestiary.shop. Include the order email or order number so support can locate the purchase.